Disney Desktop Themes/Disney Desktop Themes.iso/install.exe/%MAINDIR%/techin32.txt

Text File | 2003-04-17 | 21.3 KB | 537 lines

*** See below for Tech Support Information ***


TECHNICAL SUPPORT INFORMATION

See the following information for answers to common questions.
In addition, access technical support information on the internet
at www.copernicus.com/support.html or call Copernicus Software at
800-368-6231.

Information for the following Tech Support issues appears below:

1. My Desktop Wallpaper image is divided into sections.
2. How do I make my Wallpaper fill the screen?
3. How do I change my 640 x 480 monitor settings in Windows 95 and 98?
4. How Do I Change My Monitor Settings in Windows 3.1?
5. The images flash by too fast, regardless of my settings.
6. Error Message" "Bad DLL Calling Convention"
7. How Do I Change My Monitor Color Setting From 256 Colors to 16 Bit
   or More In Windows 95?
8. What Should I Do If The Images Appear Distorted?
9. What Should I Do If The Images Appear Grainy?
10. I Changed My Monitor Settings and Now I Can't Read My Screen.
11. How Do I Make The Image Full Screen?
12. My Screen Saver Installs Completely but It Doesn't Appear
    On My Screen.
13. How Can I Make The Screen Saver Change To Another Photo?
14. Error Message: "Cannot Start Application"
15. I'm Having Problems Installing the Screen Saver.
16. The screen saver starts, then immediately stops in Windows 95.
    How do I keep it running?



1. MY DESKTOP WALLPAPER IS DIVIDED INTO SECTIONS

If your Desktop wallpaper image is divided into sections, with one large
primary image and a number of smaller duplicates of that image, you'll
need to make a minor change in one of your Windows 95 or 98 settings.

To solve this appearance problem, follow these steps:

    Go to your main Desktop background.  This is the screen with the START
    button in the lower left hand corner.

    Move your mouse anywhere on the background of your Desktop and do a RIGHT
    mouse click.  A small window will appear.

    Do a LEFT mouse click on the title, "Active Desktop" which appears a the
    top of the small window.

    Now click on the small check box labeled, "View as Web Page."  This will
    remove the check mark in the box and close this window.  Your Desktop
    image should now appear normal.

OR...

    Go to your main Desktop background.  This is the screen with the START
    button in the lower left hand corner.

    Move your mouse anywhere on the background of your Desktop and do a RIGHT
    mouse click.  A small window will appear. Click on "Properties."

    Click on the tab at the top titled, "Background" - At the base of the window,
    you'll see a choice titled, "Display".  Choose "Center" (or "Stretch" if you
    have Windows 98. Stretch will fill the screen with your wallpaper image,
    regardless of your settings)



2. HOW DO I MAKE MY WALLPAPER IMAGE FILL THE SCREEN?

Your wallpaper image will fill the screen in Windows 3.1 and Windows 95
only if your monitor settings are at set at 640 x 480. (See below on how
to change your monitor settings.)  In some later versions of Windows 95
and in all versions of Windows 98, you can set the wallpaper image to
full screen, regardless of your monitor settings. Here's how to do it...

    Go to your main Desktop background.  This is the screen with the START
    button in the lower left hand corner.

    Move your mouse anywhere on the background of your Desktop and do a
    RIGHT mouse click.  A small window will appear. Click on "Properties."

    Click on the tab at the top titled, "Background" - At the base of
    the window, you'll see a choice titled, "Display".  Choose "Stretch"
    and then click on "OK".

3. HOW DO I CHANGE MY MONITOR SETTINGS IN WINDOWS 95 AND WINDOWS 98?

To change your monitor settings either from or to 640 x 480, follow
these instructions...

    Go to your main Desktop background.  This is the screen with the START
    button in the lower left hand corner.

    Move your mouse anywhere on the background of your Desktop and do a
    RIGHT mouse click.  A small window will appear. Click on "Properties."

    Click on the tab at the top titled, "Settings" - Midway down, you will
    see a slider bar which allows you to change your settings.  Each
    change will affect the appearance of your desktop.

    Do not close the box without clicking on the "OK" button as this
    will not save your changes.



4. HOW DO I CHANGE MY MONITOR SETTINGS IN WINDOWS 3.1?

In PROGRAM MANAGER...
    Click on the "MAIN" folder...
    Then Click on the "WINDOWS SETUP" icon.
        A window titled "WINDOWS SETUP" will appear and it
        will list current system parameters.  One of these
        will be titled, "Display."  The driver listed here
        will probably be for a VGA monitor.

Click on "OPTIONS" in the menu bar at the top of the window.

Choose "CHANGE SYSTEM SETTINGS."

    A window titled, "CHANGE SYSTEM SETTINGS" will appear.  Of
    the driver choices listed under "Display," choose one which
    will provide you with the best image.  (To see your choices,
    click on the small "down arrow" to the right of the driver
    description)  For the best image, choose the highest full-
    screen resolution possible for your system.  In most cases,
    you'll find a driver description similar to the following,
    "Super VGA (640x480, 256 Colors)."  Do not choose only 16
    colors.

    You may also choose a resolution of "Super VGA
    (800x600, 256 Colors)."  This will give you a finer resolution
    image, but it will also include a black border around the
    screen saver image when it appears on the screen.  (If you
    want the screen saver to run with a full screen, go ahead
    and choose the 800 x 600 option, but click on the Full Screen
    button in the Copernicus Software screen saver set up screen)

Choose the new monitor driver and click on "OK."

At this point, your computer will try to find the driver you chose
and install it.  However, if the driver is not already in your
computersystem, your computer will ask you to load the driver and
this usually involves loading Disk #1 from your set of Windows 3.1
program disks.  Simply load this disk and follow the instructions on
the screen.  If you experience problems installing the new driver for
your monitor, please call Microsoft's technical support number which
came with either your Windows software or your computer.

Please read "I Changed My Monitor Driver and Now I Can't Read My
Screen" below before changing your monitor driver.



5. THE IMAGES FLASH BY TOO FAST, REGARDLESS OF MY SETTINGS.

In some versions of Windows 98, the images flash by too fast,
regardless of your screen saver settings.  We have created a "patch"
for Windows 98 file and you may receive it from us at no charge by mail,
e-mail attachment or via our website.  To get this file, visit our
website at copernicus-software.com or call us at 800-368-6231.



6. ERROR MESSAGE: BAD DLL CALLING CONVENTION

In some versions of Windows 98, you will receive the above error
message. We have created a "patch" for this and you may receive
it from us at no charge by mail, e-mail attachment or via our website.
To get this file, visit our website at copernicus-software.com
or call us at 800-368-6231.

While waiting for this file, do not uninstall the program by
using the Windows Uninstall feature.  It will delete the screen
saver, but the Bad DLL message will still appear.  To get rid of
the Bad DLL message while you are waiting for our patch file to
arrive, simply change your screen saver to a Windows screen saver
title.

Once the patch file arrives, simply run its install and it will
solve this problem.  Your Copernicus Software screen saver should
work just fine.



7. HOW DO I CHANGE MY MONITOR COLOR SETTING (COLOR PALETTE) FROM
   256 COLORS TO 16 BIT OR MORE IN WINDOWS 95?

If you're running Windows 95 and your monitor color palette is set
on 256 colors, you may notice that portions of the screen saver
images appear "blocky," especially the skies.  This can be
significantly improved by changing your monitor color palette to
16 Bit or more.  To do so, simply...

Click the right mouse button on the background of your desktop.
(The blank background portion of the screen with the START button
in the lower left hand corner.)  A small window will appear.
Click on "Properties," usually located at the base of the small
window.  A new window will now appear and it will have a number
of "Tabs" across the top.  Click on the "Settings" tab.  Once
the Settings window appears, you'll notice your color palette
about mid-screen.  It will probably read "256 Color."  Click on
the small arrow to the right and choose "High Color (16 Bit)."
Then click on the "OK" button.  Do not close the box without
clicking on the "OK" button as this will not save your changes.
Your system will then verify that you want to make these changes.
Confirm that you do and proceed.  You should notice that the images
now appear sharper when the screen saver engages.  Changing to 24
Bit or 32 Bit color will give an even better appearance.  However,
please note that these two settings will require your system to use
more of its available memory.




8. WHAT SHOULD I DO IF THE IMAGES APPEAR DISTORTED?
For Windows 3.1 or Windows 95

On some computers, screen saver images can become distorted due to a
lack of memory resources within the computer.  (Available RAM)  Most
often, images will become distorted when a lot of applications are
open at the same time, thus leaving very little in the way of
available system resources to display full-screen, 4 color images.
You should notice that your screen saver returns to normal when these
applications are closed.

Applications or utilities which can tax RAM:

         * Spreadsheet or Word Processing Programs
          * Accounting Programs
          * CAD Programs
          * Desktop Shells and Utilities.
     * Transparent applications which operate in the background,
       such as Anti-Virus programs.
     * Programs which are not closed but are simply minimized
       to an icon on the desktop.
           * Internet programs and access - Are you online?
           * Other software applications or games




9.  "WHAT SHOULD I DO IF THE IMAGES APPEAR GRAINY?"
    For Windows 3.1 or Windows 95

If your screen saver appears "grainy," you're probably running either
a VGA monitor (older style - .39 dot pitch) or an SVGA monitor (newer
style - .28 dot pitch) with an older VGA driver.  If you have the
older VGA monitor, then you will not be able to improve the image.
However, if you have the newer SVGA monitor, then you will need to
change the driver from a VGA to an SVGA driver.


WINDOWS 95

Click the "START" button in the lower left-hand corner of your screen.
In the window box which appears above, choose...

"SETTINGS"
    * Then choose "CONTROL PANEL"
    * Then choose "DISPLAY"  (Computer Icon)
    * Then choose the "SETTINGS" tab at the top of the window
    * Locate "Color Palette" and change the setting to "High Color
      (16 Bit)
    * Then click on "OK" at the bottom of the window.

A window will now appear which indicates that you must now restart
your computer in order for these changes to take effect.  Click on
"YES" to restart your computer.


WINDOWS 3.1

In PROGRAM MANAGER...
Click on the "MAIN" folder...
Then Click on "WINDOWS SETUP"
    A window titled "WINDOWS SETUP" will appear and it will
    list current system parameters. One of these will be titled,
    "Display."  The driver listed here will probably be for a
    VGA monitor.

Click on "OPTIONS" in the menu bar at the top of the window.

Choose "CHANGE SYSTEM SETTINGS."

    A window titled, "CHANGE SYSTEM SETTINGS" will appear.
    Of the driver choices listed under "Display," choose one
    which will provide you with the best image.  (To see your
    choices, click on the small "down arrow" to the right of
    the driver description)  For the best image, choose the
    highest full-screen resolution possible for your system.
    In most cases, you'll find a driver description similar
    to the following, "Super VGA (640x480, 256 Colors)."
    Do not choose only 16 colors.

    You may also choose a resolution of "Super VGA
    (800x600, 256 Colors)."  This will give you a finer resolution
    image, but it will also include a black border around the
    screen saver image when it appears on the screen.  (If you
    want the screen saver to run with a full screen, go ahead
    and choose the 800 x 600 option, but click on the Full Screen
    button in the Copernicus Software screen saver set up screen)

Choose the new monitor driver and click on "OK."

At this point, your computer will try to find the driver you chose
and install it.  However, if the driver is not already in your
computersystem, your computer will ask you to load the driver and
this usually involves loading Disk #1 from your set of Windows 3.1
program disks.  Simply load this disk and follow the instructions on
the screen.  If you experience problems installing the new driver for
your monitor, please call Microsoft's technical support number which
came with either your Windows software or your computer.

If your monitor is an older model, it may be that it is a VGA
monitor and, as a result, cannot display SVGA quality images.

Please read the following question before changing your monitor driver.




10.  I CHANGED MY MONITOR DRIVER AND NOW I CAN'T READ MY SCREEN

If, when changing your monitor driver, your screen becomes unreadable,
simply follow these steps...

WINDOWS 95

To change settings in Windows 95 when you can't access your normal
screens, you must enter the "Safe mode" of Windows 95.  This will
allow you to get into the program, make any changes you want, and
then get back to the regular Windows 95 program.  To access the
Windows 95 Safe mode...

Turn off your computer and wait 15 - 30 seconds.
Restart your computer and watch the initial start up messages
for the following:
    "Starting Windows 95"
        When this message appears, quickly press the "F8" key.

A character based menu screen will appear with following choices:
    1. Normal
    2. Logged (\BOOTLOG.TXT)
    3. Safe mode
    4. Step-by-step confirmation
    5. Command prompt only
    6. Safe mode command prompt only
    7. Previous version of MS-DOS

Enter choice #3, Safe mode.  A window will appear which indicates
that you are about to enter the "Safe mode" of Windows 95, and not
the regular mode of Windows 95.  This is what you want, so click
on "OK" or press ENTER.  This will take you to the "Safe mode" of
Windows 95, thus allowing you to make the necessary changes to
your settings.

Click the "START" button in the lower left hand corner of your screen.
In the window box which appears above, choose "SETTINGS"
    * Then choose "CONTROL PANEL"
    * Then choose "DISPLAY"  (Computer Icon)
    * Then choose the "SETTINGS" tab at the top of the window
    * Locate "Color Palette" and change the choice to either
      "256 Color" or "High Color(16 Bit)
    * Then click on "OK" at the bottom of the window.

A window will now appear which indicates that you must now restart
your computer in order for these changes to take effect.  Click on
"YES" in order to restart your computer.

WINDOWS 3.1

Reboot your computer.  During the initial phase of the rebooting
process, look for the phrase "Starting MS DOS" on your screen.
Press F5 at the same time this message appears.  This will
immediately take you to the DOS prompt.  (As an option, press F8
instead and walk through your choices.  When your system asks if
you want to start Windows, choose "No" and it will then go to the
DOS prompt.)

* At the DOS prompt, type in the following to reset your driver:

    "CD\"  -  Then hit "Enter"
    "CD\WINDOWS"  -  Then hit "Enter"
    "SETUP"  -  Then hit "Enter"

* This will take you to the set up program for Windows.  Follow
the instructions on the screen to change your monitor driver.
You can either choose the driver you initially had or try another
new one.  Once you've finished, exit the program and reboot your
computer again.  If your screen is still unreadable, simply repeat
the steps and choose a different driver.



11. HOW DO I MAKE THE IMAGES APPEAR FULL SCREEN?

If your images are not appearing full screen, double click on the
Copernicus Software icon which appears on your desktop.  Within
the settings window, click on the small box to the left of the
words "Full Screen Images."  Your images will now appear full-screen.



12. MY SCREEN SAVER INSTALLS COMPLETELY BUT IT DOESN'T APPEAR
   ON MY SCREEN.

This problem may be caused by your currently installed screen
saver engaging during the installation of your new Copernicus
Software program.  If your current screen saver delay time is set to
1 or 2 minutes, it can sometimes cause problems when it activates
during the Copernicus Software screen saver installation, a process
that takes approximately 2 minutes.

To keep your current screen saver from possibly interfering with
the installation of your new screen saver, set your screen saver
delay time to 5 minutes or more prior to the installation of your
new screen saver.  After installation, change it back to
your previous setting.  Follow these steps to make this change...

Windows 95
* Click on START
* Choose SETTINGS
* Choose CONTROL PANEL
* Click on the DISPLAY icon
* Choose the SCREEN SAVER tab
* Change the delay time to 5 minutes
* Click OK and then install the new screen saver


Windows 3.1
* From Program Manager...
* Click on the MAIN icon
* Then click on the CONTROL PANEL icon
* Then click on the DESKTOP icon
* Then set the screen saver delay time to 5 minutes
* Click OK and then install the new screen saver

Prior to the installation of the new screen saver, you may
need to delete any files from the new screen saver which may
have been installed. To do so, delete the folder using the
Windows Explorer or the Windows 3.1 File Manager.  You may find
that a file or two will not delete.  This is OK.  Simply proceed
with the reinstallation of the screen saver and it will install
over the top of these files.




13.  HOW CAN I MAKE THE SCREEN SAVER CHANGE TO ANOTHER IMAGE?

In a word...wait.  Each image will appear on the screen for
its predetermined time and then automatically change to another
image.  The images will continue to change until you move your
mouse or hit a key on your keyboard.  To change the amount of time
an image appears on screen, click on the Copernicus Software logo
which appears on your desktop and change the time in the "Seconds to
Wait Between Images" portion.



14.  ERROR MESSAGE: "CANNOT START APPLICATION."

In most cases, this message appears because the files on
Disk #2 were not loaded.  This can happen due to...

    Disk #2 is blank.

    Disk #2 was not inserted when the program asked for Disk #2
    during the installation process.

    However, in some instances this error message may appear
    because so many different computer programs (applications)
    are open that the computer doesn't have enough available RAM
    to run all these programs AND the install portion of the
    screen saver.  Close any open applications and try to install
    the screen saver again.  If you're currently online,
    disconnect and close that application, as well.




15. I'M HAVING PROBLEMS INSTALLING THE SCREEN SAVER.

Problems with the installation of the screen saver can be caused
by a variety of things.  Please note the following when installing
the screen saver...

When inserting Disk #2 during the installation, insert the disk
AND THEN hit enter.  Do not hit enter or click on "OK" and then
insert the disk into the drive.

Do not type anything (such as a:\install) when you insert
Disk #2.  Simply insert the disk and hit enter.  There is a command
line for entering information, but please leave it blank.

You may wish to set your current screen saver delay time to 5
minutes or more when installing your new screen saver.  Once it is
installed, change it back to whateveryou choose.

Make sure you insert Disk #2 when the installation program asks
for Disk #2.  Do not become distracted and leave in Disk #1.



16. THE SCREEN SAVER STARTS, THEN IMMEDIATELY STOPS IN WINDOWS 95.

This situation is caused by a function called Screen Scan in later (OSR2)
versions of Windows 95, as well as early versions of Windows 95 which also
used Microsoft Plus.

In post OSR2 versions of Windows 95, there is a function called Screen
Scan which scans your hard drive whenever your system becomes idle.
Unfortunately, when your system becomes idle, this is also when our screen
saver starts to engage.  As a result, as soon as the screen saver engages,
the Screen Scan starts.  Once the Screen Scan starts, the screen saver
recognizes this as activity on your system and, as it should, disengages.

To get around this, follow these steps:

    Do a RIGHT mouse click anywhere on your desktop background.  A small
    window will open.
    Choose PROPERTIES and another window will open.
    Then click on the Screen Scan tab at the top of the window and another
    window will open.
    Towards the top of the Screen Scan window, unclick the box at the phrase,
    "Enable Scanning While in Screen Saver Mode."
    Now click the OK button.  Do not simply close the window as this will
    not save your settings.

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